SHIPPING & RETURNS
We ship internationally direct from Mexico via Mexico's airmail service. All packages are trackable, we will provide you with a tracking number once your purchase has been dispatched. Packages generally take between 8-15 working days to arrive at their destination. We tend to send larger and more valuable purchases via Mexico's express package service Mexbox, shipping time 8-10 working days.
Occasionally packages can take longer than stated due to hold ups in customs, unfortunately we have no control over this.
Please note that all duties and taxes are the sole responsibility of the buyer & will not be paid for in part or in full by Yucu Ninu. To find out what the additional customs charges will be (if any) please contact your local customs office.
If you would like a faster service please contact us and we will get the relevant courier rates for your country.
If you don not see your country listed in our shipping rates please contact us and we will confirm your shipping rate.
Once payment has cleared we endeavour to ship your items within 2-3 days of receiving your order.
We do not currently accept exchanges. If you are unsure about a product please write to us with your questions and we'll be more than happy to resolve any queries before your purchase.
If your item arrives damaged or defective please write to us and we can discuss a refund.